Returns, & Cancelation,
Warranty and Exchanges
Returns, Repairs and Exchange Policy
Effective January 1, 2016
Please read and acknowledge our warranty and return policy.
THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS PLACED AND CREDIT CARD WAS CHARGED.
THEREFORE FOR ANY CANCELATION A 20% RESTOCKING FEE WILL BE APPLIED WITH NO EXCEPTION. NO REFUNDS OR RETURNS ON E-LIQUID.
NO WARRANTY ON ATOMIZERS OR CARTOMIZERS
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO CLOUDSVAPORS.COM. THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 7 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
PLEASE TEST ALL PRODUCTS UPON ARRIVAL. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
For products that have failed outside of the warranty period, Please contact us via our RETURN DEPARTMENT to help find a solution.
Products that are functional, not sold by cloudsvapors.com, determined to be out of warranty or damaged by misuse will be sent back without exchange.
Eligibilty for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failuire. Products that are damaged through misuse, negligence, abuse, or modified or repaired by anyone other than cloudsvapors.com are not eligible for exchange.
Use our RETURN DEPARTMENT to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.
Shipping fees are non-refundable.
Disposable e-cigarette kits are not eligible for exchange or refund unless DOA and a RMA (Return merchandise authorization) is submitted within 14 days of receipt of your order. Please use our RETURN DEPARTMENT if you feel you have received a DOA disposable e-cigarette.
Catridges and Cartomizer
Cartomizers and cartridges have no warranty and all purchases are final on these products.
Other Support, Warranty, Exchange or Return questions
Please use our RETURN DEPARTMENT for all questions, support or other issues that we may be able to help you with.
Return, Repair, Exchange Processing Procedure
We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible.
Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a simliar product of equal or greater value, or provide a refund at our discretion.
Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for all e-liquid products. All e-liquid purchases are final.
Requests to correct fulfillment mistakes that are made by cloudsvapors.com resulting in your receipt of incorrect or missing items in your order will be accepted for 30 days after the receiving your order.
Requests for missing or incorrect items will not be accepted after 3 days from the date you have received your order.
Please inspect your order immediately upon arrival and if you feel there is an error please submit a request through our RETURN DEPARTMENT and Instructions will be provided once a request is submitted.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase invoice if an order is split into multiple shipments.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. cloudsvapors.com reserves the right at any time after receiving of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders placed on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
You agree that no claims about safety, health benefits or uses for the products were specifically stated by cloudsvapors.com
You assume all liability for proper use of the products purchased from cloudsvapors.com
cloudsvapors.com will not be held liable for any personal and/or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from cloudsvapors.com
Products sold by cloudsvapors.com have not been reviewed by the FDA and are not intended to treat, diagnose, prevent or cure any disease.
Comments/reviews posted by visitors or customers of cloudsvapors.com or associated websites do not represent the opinion of cloudsvapors.com or its employees or representatives.